This service pack for the Change Guardian for Group Policy product improves usability and resolves several previous issues. Many of these improvements were made in direct response to suggestions from our customers. We thank you for your time and valuable input. We hope you continue to help us ensure our products meet all your needs. You can post feedback in the Change Guardian Products forum on Qmunity, our community Web site that also includes product notifications and blogs.

This document outlines why you should install this service pack, provides information about installing the service pack, and identifies known issues.

For more information about this release and for the latest Release Notes, see the Change Guardian for Group Policy Documentation web site.

Why Install This Service Pack?

Change Guardian for Group Policy evaluates group policy changes in real time and identifies changes as managed, unmanaged, or high-profile. If the change is unmanaged or high-profile, the product notifies you immediately so you can assess the incident. The product also saves information about group policy changes in a secure location, making it available for reports. With real-time detection and notification capabilities, Change Guardian for Group Policy enables you to identify and address unmanaged changes and other issues in a timely manner. The following sections outline the key features and functions provided by this version, as well as issues resolved in this release.

Removes the Requirement for User Credentials for Monitored Domains

This service pack resolves an issue with user permissions. Before you apply this service pack, to connect to the Change Guardian Service, the Security Manager agent needs a valid, enabled user account for the specified domain. After you apply this service pack, you no longer need an enabled user account for monitored domains. (ENG279122)

Resolves a Performance Issue on Some Domain Controllers after Installing the Agent

This service pack resolves an issue where the Change Guardian agent can consume a large amount of memory on some domain controllers after installation, resulting in performance issues. After you install this service pack, you can deploy the Change Guardian agent to domain controllers without experiencing performance issues. (ENG281319)

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Installing This Service Pack

Perform the following steps to install this service pack.

To install this service pack:

1. Using an account that is a member of the local Administrators group, run CGGP351InstallationKit.exe on a Security Manager central computer.
2. Run the setup program from the root folder of the Change Guardian installation kit.
3. Click Begin Production Setup. The setup program verifies a supported version of Security Manager is installed, the Security Manager services are running, and your account has the required permissions.
4. Follow the instructions in the setup program until you finish installing Change Guardian.

To upgrade to this service pack:

1. Start the Security Manager Development Console.
2. Expand Development Console in the left pane.
3. Expand Configuration, and then click Central Computers.
4. Click Action > Scan All Managed Computers, and then click OK on the window.
5. Expand Pending Agents, and then select Installation.
   The results pane displays a list of agent computers with the pending status of "Upgrade."
6. Select each agent computer, and then click Action > Approve.
7. Select Installation, and then click Action > Install All Approved Agents Now.
   The agent computers should no longer appear in the results pane. You may need to refresh the window.
8. Open the Security Manager Control Center and select All Alerts to verify Security Manager received an alert indicating a successful agent upgrade.

Change Guardian for Group Policy supports monitoring Security Manager unmanaged agents. For information about configuration for monitoring unmanaged agents, see the Knowledge Base article NETIQKB72072.

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Known Issues

NetIQ Corporation strives to ensure our products provide quality solutions for your enterprise software needs. The following issues are currently being researched. If you need further assistance with any issue, please contact Technical Support.

Upgrading to the Service Pack Can Disable Some Alerts

Upgrading from Change Guardian for Group Policy 3.5 can cause some events with the alert severity of ERROR to be disabled. For information about enabling these alerts, see the Knowledge Base article NETIQKB72320. (ENG289196)

Upgrading to the Service Pack Can Result in Duplicated Domain Nodes

If you upgrade from Change Guardian for Group Policy 3.0, the Monitored Domains node appears twice in the CGGP Configuration Group. Please contact Technical Support for assistance. (DOC283429)

Event Times Do Not Match Corresponding Alert Times

Change Guardian for Group Policy accurately captures events and their corresponding alerts, but a one-hour discrepancy exists between an event time and the corresponding alert time. The alert displays the correct time for both the alert and the event. (ENG259435)

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Contact Information

Please contact us with your questions and comments. We look forward to hearing from you.

For detailed contact information, see the Support Contact Information Web site.

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Legal Notice

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